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FaxStream Duet Detection Problems - With FaxMate and Duet Switch

FaxStream Duet Detection problems are usually caused by one of the following:

The wrong Distinctive Ring has been programmed for your site.

We see this on an occasional basis. FaxStream Duet ring consists of a triple ring, but importantly, each of the triple rings are short and of the same duration. Multiple Number ring (the other ring that is occasionally connected by mistake) is also a triple ring, but importantly, only the first two rings are short and the last ring of the three is of normal ring duration.

It is important that our devices only respond to the correct ring. All other rings are treated as if they were normal rings.

TEST: Ring your fax number from another telephone line (or mobile phone) and listen carefully to the sound of the ring

FaxStream Duet ring sounds like: Short Ring, Short Pause, Short Ring, Short Pause, Short Ring, Long Pause && The previous pattern repeats until the call is answered or ceases.
Multiple Number ring sounds like: Short Ring, Short Pause, Short Ring, Short Pause, Long Ring, Long Pause && The previous pattern repeats until the call is answered or ceases.

(Note: Most cordless phones do not ring differently. If your cordless phone does not ring differently, you will need to connect a Corded Telephone to do this test).

If the wrong ring has been connected, contact your telephone service provider and have the correct ring programmed for your site.

Your Line Sharer is not receiving power

Your Power Adapter may be unplugged, not plugged in correctly, or the power outlet that it is connected to may be faulty.

TEST

The small green LED next to the power input socket should be illuminated. If power is connected you should be able to send a fax when connected to the Line Sharer, or if your Fax Device has a handset, you should be able to pick it up and get dial tone.

(Ensure that power is connected, then turn Power OFF to your Line Sharer for 15 seconds before turning Power ON again).

Test your Line Sharer for correct operation

If you still have a problem, you should now CALL National Communications on ph 07 5596 5128.

An experienced technician will need to ask you specific questions to determine the cause of your fault.

This must be done by telephone, while you are on site, during normal working hours (9AM to 5PM QLD TIME).